Finding the right Metro Plus Dental Customer Service information can make it easier for members to understand their dental benefits, locate participating dentists, check coverage, and resolve questions about appointments or claims. MetroPlusHealth provides dental coverage through different plans, so the correct contact number can depend on the member's specific plan.

How to Contact MetroPlusHealth About Dental Care

For many MetroPlusHealth members, Member Services is 1-800-303-9626 (TTY: 711). MetroPlusHealth's dental-health information specifically directs members who need help finding a dentist to this number.

For Medicaid, Child Health Plus, Partnership in Care, and certain other MetroPlusHealth members, the current member-services information lists 800-303-9626.

Some plans use DentaQuest for dental services. For example, MetroPlusHealth identifies DentaQuest at 844-831-9097 for dental questions for certain Medicaid, Partnership in Care, Child Health Plus, and MLTC members.

What Can Dental Customer Service Help With?

MetroPlusHealth customer service can help members with questions such as:

• Finding a participating dentist
• Understanding dental benefits
• Confirming plan information
• Getting assistance with appointments
• Questions about dental coverage
• Provider-network questions
• Billing or insurance concerns
• Member ID questions
• Complaints and other plan-related issues

MetroPlusHealth also provides an online dentist-finding resource for participating dental providers.

Finding a MetroPlus Dentist

If you need a dentist who accepts MetroPlusHealth, it is important to verify that the dentist participates in your particular plan. Provider networks can differ between plans.

When calling a dental office, ask:

1. Do you accept my MetroPlusHealth plan?
2. Are you currently accepting new patients?
3. Do you provide the dental service I need?
4. Do I need a Primary Care Dentist?
5. Are there any expected out-of-pocket costs?

MetroPlusHealth recommends using its provider-search resources to find participating providers.

Understanding MetroPlus Dental Coverage

Dental benefits are not identical across all MetroPlusHealth plans. Depending on the plan, covered services may include preventive care, routine cleanings, dental X-rays, extractions, crowns, orthodontic services, and other treatments.

Members should therefore confirm coverage before receiving extensive dental treatment.

Questions About Dental Claims or Billing

If you receive a dental bill or have questions about whether a service was covered, contacting MetroPlusHealth or the dental benefits administrator can help clarify the issue.

Keep your MetroPlusHealth member ID card available when calling. Having your member information ready can make it easier for customer service representatives to locate your account.

Why Verify Your Coverage?

Insurance networks and benefits can change. A dental office that accepted a particular MetroPlusHealth plan previously may not necessarily participate in the same network today.

Before scheduling an appointment, verify both the dentist's participation and your specific dental benefits.

Metro Plus Dental Customer Service can help members navigate dental benefits, locate participating dentists, and address questions about coverage and services. For many MetroPlusHealth members, is the primary Member Services number, while certain plans use DentaQuest for dental-related assistance. Because contact information and benefits vary by plan, checking the number on your current member ID card or confirming through MetroPlusHealth is the safest way to reach the appropriate department.