How to Use WhatsApp Customer Service at Scale?

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2026-05-28 05:22:32 -

When One-on-One Starts to Feel Like a Crowd WhatsApp Customer Service sounds simple when you’re handling 20 queries a day. One agent, one phone, quick replies. But the moment your brand starts growing — more orders, more complaints, more follow-ups — that same setup becomes a bottleneck. Messages pile up, response times slip, and the personal touch that made WhatsApp so...

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